Delivery policy

No physical goods are sold or shipped. Access to your account, records, invoices, statements and receipts is delivered online immediately, at no charge.

A receipt is shown on screen the moment a payment is approved and can be downloaded as a PDF straight away. A copy is emailed to the address you supply at checkout, normally within a few minutes. If it does not arrive, check your spam folder and then contact customer service — we will resend it.

Your payment is authorised instantly. The contribution is posted to your National Insurance record within 1 to 2 business days of settlement. Payments made on a weekend or public holiday are processed on the next business day.

Special condition: paying on the due date itself may post after the deadline. To be safe, pay at least 2 business days before the due date shown in your contribution calendar.

Invoice payments are authorised instantly and marked paid on the invoice immediately. Funds are settled to the receiving business by the acquiring bank on its normal settlement cycle, typically 2 to 5 business days.

TradeDesk is a digital service delivered online. No physical goods are shipped and no export restrictions apply.